Here's what's new and what it means for you.
We now surface more information on the dispatch and impound overview pages and made them easier to use. Impound and call detail pages now open in a tabbed workspace with 11 tabs. Vehicle, photos, lien, dispatch history, and more each have their own tab. You click the one you want, you're there. No hunting, no scrolling past sections you don't need.
When working out of the impound workspace you'll notice all of the information about the connected call record or auction record surfaces right in the impound overview. This makes it much easier to take actions like removing a hold, releasing the vehicle, collecting payment, or moving the unit to auction.
If you spend hours a day in these records, this is the change you'll notice most.
You don't have to use PRZM for dispatch to sell on the marketplace. If you're a tower sitting on abandoned or salvage vehicles with no efficient way to move them, you can now sign up as a standalone seller, get verified, and start listing.
Add vehicles by VIN or plate. A guided photo capture flow walks you through what's needed for a solid listing. If the vehicle is still on your lot and you need photos, send an SMS link directly to a driver — they get a link, open it on their phone, submit photos from the lot. No app download, no login.
Once your listing is live, it's in front of every registered buyer on the platform. If you've been calling around trying to move units one at a time, this is a better way to do it.
If your fleet runs on Samsara, your trucks now show up on the PRZM dispatch map in real time. Truck locations appear alongside driver pins on the live map, the same way Geotab customers have had it.
In practice this means your dispatcher can see the full picture — every truck, every driver — without switching tabs or checking a separate GPS dashboard. When a call comes in, you can see who's actually closest and what they're doing, not guess based on who checked in last.
You no longer need an account to see what's available. The full vehicle grid, auction pages, and vehicle detail pages are open to anyone. Pricing and VINs are visible once you sign in, but you can get a real sense of what's on the market before committing to anything.
If your application is still under review, you're not stuck staring at a wall either. You can browse inventory and open vehicle pages right now. Bidding unlocks once you're approved and have a payment method on file.
You don't have to sit and watch an auction to win it. Set the most you're willing to pay on a vehicle, and PRZM bids on your behalf as others push the price up. If someone exceeds your ceiling, you'll know you hit your limit. If not, you win at the lowest price it took to beat the competition — not your max.
It's useful when you're tracking multiple vehicles at once, or when you know what a unit is worth to you and don't want to get caught up bidding past it in the moment.
Setup guide for new accounts. When you're getting started, a checklist in the sidebar walks you through the key steps. It checks items off automatically as you complete them and disappears once you're set up.
Pick the columns you actually use. Across impounds, dispatches, auctions, liens, accounts, users, and service rates, you can now show, hide, and reorder columns. Your layout saves to your account so it's there every time you log in.
Fix mistakes on closed records. With the right permissions, managers and owners can now edit a closed impound or dispatch. Every change is logged, and the record shows a clear indicator that it was edited after closing.
See what's coming up for auction. Two new marketplace filters: one for vehicles currently live at auction, one for vehicles clearing lien within the next 5 days. Useful if you're tracking specific inventory or planning your week.
Seller notes on vehicle pages. Sellers can add free-text notes to a listing — registration fees, condition details, anything a buyer should know — and buyers see them on the vehicle page. Editable even after the listing goes live.
Tap to call from the driver app. Phone numbers in call notes are now tappable. Tap, it dials. One less thing to juggle on an active job.
