PRIVACY POLICYLast Updated: August 10, 2026
This Privacy Policy ("Policy") describes how PRZM Software, operated by
Salvtow, Inc. ("Company," "PRZM," "we," "us," or "our"), collects, uses,
discloses, and safeguards information in connection with your use of
https://goprzm.com, the "PRZM — Towing Dispatch" mobile application for
Android (Google Play package com.goprzm.przm) and for iOS, and related
applications and communications (collectively, the "Services").By using the Services, you agree to the practices described in this Policy.
APP AND DEVELOPER INFORMATIONThis Policy applies to the following application and the developer that
publishes it:  Application name:      PRZM — Towing Dispatch
 Android package name:  com.goprzm.przm
 Distributed on:        Google Play and the Apple App Store
 Developer name:        PRZM Software
 Legal entity:          Salvtow, Inc.
 Website:               https://goprzm.com
 Contact:               ops@goprzm.comThe developer name above is the name under which this application is published
on Google Play.
1. INFORMATION WE COLLECT1.1 Information You ProvideWe may collect information you voluntarily provide, including:  - Name
 - Email address
 - Phone number
 - Company or organization name
 - Account credentials
 - Communications and messages
 - Any other information you choose to submit through forms, uploads, or
   interactions1.2 Vehicle & Asset InformationIn connection with towing, storage, recovery, impound, salvage, insurance, or
related operational workflows, we may collect vehicle-related information,
including:  - Vehicle Identification Numbers (VINs)
 - License plate numbers
 - Make, model, year, trim, and condition
 - Vehicle location data (including pickup and drop-off locations)
 - Photographs, videos, or visual records of vehicles
 - Tow, storage, impound, and release timestamps
 - Incident, reason, or dispatch codes (e.g., accident, impound,
   repossession)Vehicle and asset information may be associated with individuals, companies,
insurers, lienholders, or other parties depending on the context of the
transaction.1.3 Device Location Information, Including Background LocationIf you use the PRZM mobile application as a driver, the app collects precise
device location information, including while the app is closed or not in use
(background location), on Android and iOS.  - What we collect: precise GPS coordinates, together with accuracy,
   altitude, speed, and heading readings reported by your device.  - Why we collect it: your location is shared with the dispatchers at the
   towing company you work for so they can see your position on their live
   dispatch map, assign you to nearby calls, and provide accurate arrival
   estimates to customers. Background collection is required because drivers
   operate a vehicle and cannot keep the app open on screen while driving.  - When we collect it: only while you are signed in to the PRZM mobile
   application as a driver and location sharing is active. While background
   location collection is running on Android, the app displays a persistent
   "Driving Mode" notification so it is always visible to you.  - Your control: before the app requests background location permission, it
   shows an in-app disclosure explaining this collection, which you may
   decline. You can stop background location collection at any time by
   revoking the location permission in your device settings, or by signing
   out of the app.  - Who receives it: your location is shared with the towing company you are
   associated with in PRZM and with our infrastructure service providers. We
   do not sell location data, and we do not use it for advertising.Location data collected from drivers is retained only as long as needed for
dispatch operations, dispute resolution, and the legal and contractual
retention obligations described in Section 5.1.4 Communications Data (SMS, Voice, Email)If you communicate with us via SMS, MMS, phone calls, or email, we may collect
phone numbers, message content, call metadata (date, time, duration), delivery
confirmations, and error logs. We use Twilio, Inc. and similar service
providers to facilitate these communications.1.5 Automatically Collected InformationWe may automatically collect:  - IP address
 - Device identifiers
 - Browser type and settings
 - Usage data and interaction logs
 - Referring URLs1.6 Financial Account InformationWhen you connect a bank or financial account to use payment features of the
Services, we collect financial account information through Stripe, Inc. and
its financial data providers. This information may include:  - Bank account and routing numbers
 - Account ownership and account holder details
 - Account balance informationWe access this information only after you authorize the connection through
Stripe's secure interface, and we do not store your bank login credentials.
2. HOW WE USE INFORMATIONWe use collected information to:  - Operate, maintain, and improve the Services
 - Provide towing, dispatch, impound, and vehicle-related workflows
 - Show driver positions to dispatchers on the live dispatch map and assign
   drivers to nearby calls
 - Communicate with users, towers, insurers, and partners
 - Send transactional, operational, or service-related messages
 - Analyze vehicle, operational, and marketplace activity
 - Develop analytics, insights, and aggregated reporting
 - Detect, prevent, and address fraud, abuse, or security issues
 - Verify bank account ownership and details, process ACH payouts and debits,
   confirm sufficient funds prior to initiating debits, and support payment,
   fraud-prevention, and identity-verification workflows
 - Comply with legal, regulatory, and contractual obligationsVehicle and VIN data may be used to support valuation, logistics, compliance,
operational efficiency, and downstream marketplace or insurance processes,
subject to applicable law.We do not use driver location data for advertising, profiling unrelated to
dispatch operations, or any purpose not described in Section 1.3.
3. SMS & VOICE COMMUNICATIONS (TWILIO DISCLOSURE)3.1 ConsentBy providing your phone number and opting in, you consent to receive SMS, MMS,
or voice communications from Company, including operational, informational,
and service-related messages.  - Message frequency may vary.
 - Standard message and data rates may apply.
 - You may opt out at any time by replying STOP to an SMS message or by
   contacting us directly.3.2 Use of TwilioWe use Twilio, Inc. as a communications service provider to send and receive
SMS messages, voice calls, and related communications. Twilio processes data
on our behalf and is contractually restricted from using such data for its own
purposes.
4. HOW WE SHARE INFORMATIONWe do not sell personal information.We may share information, including vehicle and VIN data, with:  - Service providers (e.g., Twilio, Stripe, Inc., hosting, analytics, and
   infrastructure vendors)
 - Operational partners (e.g., towing operators, storage facilities,
   insurers, lienholders, or authorized third parties)
 - Professional advisors (legal, accounting, compliance)
 - Government authorities or regulators, when required by law
 - Affiliates or successors in connection with a merger, acquisition,
   restructuring, or asset saleWe may also share aggregated or de-identified data for analytics, reporting,
or business purposes, where permitted by law.Driver location data collected under Section 1.3 is shared only with the
towing company the driver is associated with in PRZM and with our
infrastructure service providers acting on our behalf. It is not sold, and it
is not shared with advertising networks or data brokers.4.1 Use of Stripe (Financial Account Connections)We use Stripe, Inc. to facilitate payments and to securely connect your bank
or financial account through Stripe Financial Connections. Stripe and its
financial data providers process this information on our behalf and in
accordance with Stripe's own terms and privacy policy. Financial account
information is used to enable payments, payouts, and related payment-risk and
verification functions, and is not used for unrelated purposes.
5. DATA RETENTIONWe retain personal, vehicle, and operational information only for as long as
reasonably necessary to:  - Provide and improve the Services
 - Support operational, legal, and compliance requirements
 - Resolve disputes
 - Enforce agreementsRetention periods vary depending on data type, contractual obligations, and
applicable law.
6. DATA SECURITYWe implement reasonable administrative, technical, and organizational
safeguards designed to protect information from unauthorized access,
disclosure, alteration, or misuse. However, no system can be guaranteed to be
completely secure.
7. YOUR CHOICESYou may:  - Opt out of SMS communications by replying STOP
 - Opt out of marketing emails via unsubscribe links
 - Stop background location collection by revoking the location permission in
   your device settings, or by signing out of the PRZM mobile application
 - Request access, correction, or deletion of your information by contacting
   usCertain vehicle or operational data may be retained as required by law or
contractual obligations.
8. CHILDREN'S PRIVACYThe Services are not intended for individuals under 18 years of age. We do not
knowingly collect personal information from children.
9. STATE PRIVACY RIGHTSResidents of certain states may have rights regarding access, deletion, or
limitation of certain uses of personal information, subject to applicable law.
Requests may be submitted using the contact information below.
10. CHANGES TO THIS POLICYWe may update this Policy from time to time. The "Last Updated" date reflects
the most recent revision. Continued use of the Services constitutes acceptance
of the updated Policy.
11. CONTACT INFORMATIONPRZM Software, operated by Salvtow, Inc.
Developer of "PRZM — Towing Dispatch" on Google Play
(package com.goprzm.przm)
155 Wooster Street, 4th Floor
New York, NY 10012
Email: ops@goprzm.com