Last Updated: December 31, 2025This Privacy Policy (“
Policy”) describes how
SalvTow Incorporated (“
Company,” “
we,” “
us,” or “
our”) collects, uses, discloses, and safeguards information in connection with your use of
https://goprzm.com, related applications, and communications (collectively, the “
Services”).By using the Services, you agree to the practices described in this Policy.1. Information We Collect1.1 Information You ProvideWe may collect information you voluntarily provide, including:NameEmail addressPhone numberCompany or organization nameAccount credentialsCommunications and messagesAny other information you choose to submit through forms, uploads, or interactions1.2 Vehicle & Asset InformationIn connection with towing, storage, recovery, impound, salvage, insurance, or related operational workflows, we may collect
vehicle-related information, including:Vehicle Identification Numbers (
VINs)License plate numbersMake, model, year, trim, and conditionVehicle location data (including pickup and drop-off locations)Photographs, videos, or visual records of vehiclesTow, storage, impound, and release timestampsIncident, reason, or dispatch codes (e.g., accident, impound, repossession)Vehicle and asset information may be associated with individuals, companies, insurers, lienholders, or other parties depending on the context of the transaction.1.3 Communications Data (SMS, Voice, Email)If you communicate with us via
SMS, MMS, phone calls, or email, we may collect:Phone numbersMessage contentCall metadata (date, time, duration)Delivery confirmations and error logsWe use
Twilio, Inc. and similar service providers to facilitate these communications.1.4 Automatically Collected InformationWe may automatically collect:IP addressDevice identifiersBrowser type and settingsUsage data and interaction logsReferring URLsDate and time of access2. How We Use InformationWe use collected information to:Operate, maintain, and improve the ServicesProvide towing, dispatch, impound, and vehicle-related workflowsCommunicate with users, towers, insurers, and partnersSend transactional, operational, or service-related messagesAnalyze vehicle, operational, and marketplace activityDevelop analytics, insights, and aggregated reportingDetect, prevent, and address fraud, abuse, or security issuesComply with legal, regulatory, and contractual obligationsVehicle and VIN data may be used to support valuation, logistics, compliance, operational efficiency, and downstream marketplace or insurance processes, subject to applicable law.3. SMS & Voice Communications (Twilio Disclosure)3.1 ConsentBy providing your phone number and opting in, you consent to receive
SMS, MMS, or voice communications from Company, including operational, informational, and service-related messages.Message frequency may vary.Standard message and data rates may apply.You may opt out at any time by replying
STOP to an SMS message or by contacting us directly.3.2 Use of TwilioWe use
Twilio, Inc. as a communications service provider to send and receive SMS messages, voice calls, and related communications.Twilio processes data on our behalf and is contractually restricted from using such data for its own purposes.4. How We Share InformationWe do
not sell personal information.We may share information, including vehicle and VIN data, with:
Service providers (e.g., Twilio, hosting, analytics, infrastructure vendors)
Operational partners (e.g., towing operators, storage facilities, insurers, lienholders, or authorized third parties)
Professional advisors (legal, accounting, compliance)
Government authorities or regulators, when required by law
Affiliates or successors in connection with a merger, acquisition, restructuring, or asset saleWe may also share
aggregated or de-identified data for analytics, reporting, or business purposes, where permitted by law.5. Data RetentionWe retain personal, vehicle, and operational information only for as long as reasonably necessary to:Provide and improve the ServicesSupport operational, legal, and compliance requirementsResolve disputesEnforce agreementsRetention periods vary depending on data type, contractual obligations, and applicable law.6. Data SecurityWe implement reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, or misuse.However, no system can be guaranteed to be completely secure.7. Your ChoicesYou may:Opt out of SMS communications by replying
STOPOpt out of marketing emails via unsubscribe linksRequest access, correction, or deletion of your information by contacting usCertain vehicle or operational data may be retained as required by law or contractual obligations.8. Children’s PrivacyThe Services are not intended for individuals under
18 years of age. We do not knowingly collect personal information from children.9. State Privacy RightsResidents of certain states may have rights regarding access, deletion, or limitation of certain uses of personal information, subject to applicable law.Requests may be submitted using the contact information below.10. Changes to This PolicyWe may update this Policy from time to time. The “Last Updated” date reflects the most recent revision. Continued use of the Services constitutes acceptance of the updated Policy.11. Contact Information
SalvTow Incorporated155 Wooster St, 4th FloorNew York, NY 10012Email:
ops@goprzm.com