Last Updated: June 26, 2026
This Privacy Policy ("Policy") describes how SalvTow Incorporated ("Company," "we," "us," or "our") collects, uses, discloses, and safeguards information in connection with your use of https://goprzm.com, related applications, and communications (collectively, the "Services"). By using the Services, you agree to the practices described in this Policy.1. Information We Collect
1.1 Information You Provide
We may collect information you voluntarily provide, including:Name
Email address
Phone number
Company or organization name
Account credentials
Communications and messages
Any other information you choose to submit through forms, uploads, or interactions1.2 Vehicle & Asset Information
In connection with towing, storage, recovery, impound, salvage, insurance, or related operational workflows, we may collect vehicle-related information, including:Vehicle Identification Numbers (VINs)
License plate numbers
Make, model, year, trim, and condition
Vehicle location data (including pickup and drop-off locations)
Photographs, videos, or visual records of vehicles
Tow, storage, impound, and release timestamps
Incident, reason, or dispatch codes (e.g., accident, impound, repossession)Vehicle and asset information may be associated with individuals, companies, insurers, lienholders, or other parties depending on the context of the transaction.
1.3 Communications Data (SMS, Voice, Email)
If you communicate with us via SMS, MMS, phone calls, or email, we may collect phone numbers, message content, call metadata (date, time, duration), delivery confirmations, and error logs. We use Twilio, Inc. and similar service providers to facilitate these communications.
1.4 Automatically Collected Information
We may automatically collect:IP address
Device identifiers
Browser type and settings
Usage data and interaction logs
Referring URLs1.5 Financial Account Information
When you connect a bank or financial account to use payment features of the Services, we collect financial account information through Stripe, Inc. and its financial data providers. This information may include:Bank account and routing numbers
Account ownership and account holder details
Account balance informationWe access this information only after you authorize the connection through Stripe's secure interface, and we do not store your bank login credentials.2. How We Use Information
We use collected information to:Operate, maintain, and improve the Services
Provide towing, dispatch, impound, and vehicle-related workflows
Communicate with users, towers, insurers, and partners
Send transactional, operational, or service-related messages
Analyze vehicle, operational, and marketplace activity
Develop analytics, insights, and aggregated reporting
Detect, prevent, and address fraud, abuse, or security issues
Verify bank account ownership and details, process ACH payouts and debits, confirm sufficient funds prior to initiating debits, and support payment, fraud-prevention, and identity-verification workflows
Comply with legal, regulatory, and contractual obligationsVehicle and VIN data may be used to support valuation, logistics, compliance, operational efficiency, and downstream marketplace or insurance processes, subject to applicable law.3. SMS & Voice Communications (Twilio Disclosure)
3.1 Consent
By providing your phone number and opting in, you consent to receive SMS, MMS, or voice communications from Company, including operational, informational, and service-related messages.Message frequency may vary.
Standard message and data rates may apply.
You may opt out at any time by replying STOP to an SMS message or by contacting us directly.3.2 Use of Twilio
We use Twilio, Inc. as a communications service provider to send and receive SMS messages, voice calls, and related communications. Twilio processes data on our behalf and is contractually restricted from using such data for its own purposes.4. How We Share Information
We do not sell personal information.
We may share information, including vehicle and VIN data, with:Service providers (e.g., Twilio, Stripe, Inc., hosting, analytics, and infrastructure vendors)
Operational partners (e.g., towing operators, storage facilities, insurers, lienholders, or authorized third parties)
Professional advisors (legal, accounting, compliance)
Government authorities or regulators, when required by law
Affiliates or successors in connection with a merger, acquisition, restructuring, or asset saleWe may also share aggregated or de-identified data for analytics, reporting, or business purposes, where permitted by law.
4.1 Use of Stripe (Financial Account Connections)
We use Stripe, Inc. to facilitate payments and to securely connect your bank or financial account through Stripe Financial Connections. Stripe and its financial data providers process this information on our behalf and in accordance with Stripe's own terms and privacy policy. Financial account information is used to enable payments, payouts, and related payment-risk and verification functions, and is not used for unrelated purposes.5. Data Retention
We retain personal, vehicle, and operational information only for as long as reasonably necessary to:Provide and improve the Services
Support operational, legal, and compliance requirements
Resolve disputes
Enforce agreementsRetention periods vary depending on data type, contractual obligations, and applicable law.6. Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, or misuse. However, no system can be guaranteed to be completely secure.7. Your Choices
You may:Opt out of SMS communications by replying STOP
Opt out of marketing emails via unsubscribe links
Request access, correction, or deletion of your information by contacting usCertain vehicle or operational data may be retained as required by law or contractual obligations.8. Children's Privacy
The Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.9. State Privacy Rights
Residents of certain states may have rights regarding access, deletion, or limitation of certain uses of personal information, subject to applicable law. Requests may be submitted using the contact information below.10. Changes to This Policy
We may update this Policy from time to time. The "Last Updated" date reflects the most recent revision. Continued use of the Services constitutes acceptance of the updated Policy.11. Contact Information
SalvTow Incorporated155 Wooster St, 4th FloorNew York, NY 10012Email: ops@goprzm.comOne note: I left the "Transaction information from connected accounts" bullet out of 1.5 per your instruction. If you do end up requesting the transactions permission from Stripe Financial Connections, add it back in before publishing.