Here's what's new and what it means for you.
Until now, every vehicle needed its own call. If your driver picked up two cars from the same scene — a multi-car accident, a parking lot sweep, a repo run with multiple units — you were creating separate calls, separate records, separate billing. That's extra work at dispatch, extra work at the impound lot, and more room for things to get mixed up.
Multi-car tow changes that. Dispatchers can now attach multiple vehicles to a single call. Each vehicle gets its own VIN, its own billing, and its own impound record — so nothing gets collapsed or lost — but they're all tied to one call that got created once, dispatched once, and closed once.
For drivers, nothing changes on their end. For dispatchers and impound staff, it's fewer calls to manage and a cleaner record of what actually happened at the scene.
Buyers shopping the marketplace can now get a full exterior view of a vehicle before bidding. Sellers capture a guided walk-around spin from their phone — the app walks you through the angles — and the processed result shows up on the vehicle record and listing as an interactive view buyers can drag and rotate.
For sellers, better photos mean more buyer confidence and fewer questions before a bid. For buyers, you can actually evaluate a vehicle instead of guessing from a handful of static shots taken at odd angles.
Operators can now email an invoice directly to an account's billing contact with a link to pay online. The contact clicks the link, pays, done. No phone call, no manual entry on your end, no waiting for a check.
Buyers on the marketplace side also got an improvement here: if an automatic payment fails and you need to settle an invoice manually, you can now pick from a saved bank account instead of re-entering your details every time.
Marketplace buyers can now link a bank account and pay via ACH. When you connect an account, PRZM verifies funds for bidding. For buyers, this adds a layer of transparency knowing bidding competition is legitimate. Paying by ACH is also cheaper and faster than card.
For sellers, it means the people bidding on your vehicles have verified funds behind them — not just a card number.
Compact single-line view on the dispatch board. High-volume dispatchers can switch to a dense row layout to see more active calls on screen at once without scrolling.
Seller notes on vehicle pages. Sellers can add free-text notes to a listing — registration fees, condition details, anything a buyer should know — visible on the vehicle page and editable after the listing goes live.
